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Client Focus

Client Focus solution

Digital Asset NOC

The Digital Asset NOC monitors node health, validator performance, RPC latency and integration status continuously, and manages incidents, problems and changes under ITIL practice.

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Coverage

Node, validator, RPC and integration health, 24/7/365

Process

ITIL-based incident, problem and change management

Targets

Availability held to the published standard in the client's service agreement

Operating flow

From telemetry to restoration

Node, validator, RPC and integration health are managed under one ITIL-based process, measured against published targets.

Digital Asset NOC operating flowFive steps from left to right: telemetry from nodes, validators and RPC endpoints, health monitoring against published targets, triage by a NOC operator, incident management to restoration, and approved change with a rollback position. Every incident, problem and change is recorded with named owners.TelemetryNode and RPC dataHealth monitorPublished targetsNOC operatorTriages eventsIncidentITIL restorationChangeRollback readyEvidence storeIncidents, problems, changes and availability, timestamped with named owners
Every event is triaged by a NOC operator and managed to restoration under one ITIL-based process.

Targets

Network operations are held to the targets set out in the client's service agreement.

Coverage

What is monitored

Node, validator, RPC and integration health are monitored across nine public blockchains, including Ethereum, Solana and Base, and permissioned networks such as Hyperledger Fabric, Corda and Canton, covering sync status, peer health, latency and finality.

Managed operations

Incident, problem and change management

ITIL-based incident, problem and change management, with a named owner for every service and a documented escalation path.

Incident

ITIL incident management to restoration.

Problem

Root cause and prevention.

Change

Approved change with a rollback position.

Service levels

Sample priority and response targets

Sample engagement and SLA modelIllustrative values, not contractual
TierScopeTarget responseCoverage
P1Chain or service unavailable10 minutes24/7/365
P2Degraded node, validator or RPC performance30 minutes24/7/365
P3Single component fault, redundancy intact4 hours24/7/365
P4Service request or planned change2 business daysBusiness hours

Illustrative values shown. Final priorities, response targets and service credits are agreed for each engagement.

Handover

Handover into the operations center

No system enters the build schedule without a named operations owner, so monitoring, escalation and change requirements are set before code is written.

Production cutover is supported around the clock, and the service is transferred into the Digital Asset NOC with runbooks and contact chains in place.

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Practice

Part of the Run practice

The Digital Asset NOC holds availability to a published standard, with ITIL-based incident, problem and change management.

Explore the Run practiceC'ROC security operations center

Related

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Run

Managed operations, cloud and infrastructure management, technology risk controls and regulatory readiness.

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C'ROC security operations center

Detection, analyst validation and notification on a published clock, 24/7/365.

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Build

Chain engineering, integration and contract work planned around the operating model that supports it.

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Put your infrastructure under management.

Discuss node, validator and RPC coverage under published service levels. Every request is reviewed by a principal of the firm.

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